Patient Service Associate [AWS + Bonuses Available]

on March 27, 2026

[Job Order ID: 1424622]

Responsibilities:

  • Register and admit patients accurately, including re‑financial counselling when there are changes in care or accommodation.
  • Provide clear financial counselling on estimated hospital charges, subsidies, payment options, and required documentation.
  • Collect deposits and payments, present final bills, and support settlement, refunds, and top‑up arrangements.
  • Handle patient, next‑of‑kin, and visitor enquiries professionally via counter, phone, and email.
  • Coordinate appointments, discharges, transfers, and bed allocations using hospital systems.
  • Provide timely updates to patients’ relatives by liaising with doctors and nursing staff.
  • Support ward, counter, and census operations, including preparation of admission lists and daily statistics.
  • Process national healthcare forms and ensure accurate system updates and timely submissions.
  • Maintain reception areas, workstations, and equipment to uphold a professional environment.
  • Participate in departmental meetings, quality improvement initiatives, and operational support activities.
  • Ensure compliance with hospital policies, procedures, and service standards at all times.

Requirements:

  • Minimum GCE “O” Level qualification or equivalent.
  • Proficiency in computer applications, including MS Office and hospital systems.
  • Strong communication and interpersonal skills with a service‑oriented mindset.
  • Ability to multitask and perform effectively in a fast‑paced environment.
  • Display compassion, professionalism, and a positive attitude towards patients and stakeholders.
  • Practical knowledge of healthcare or hospital operations is an added advantage.
  • Comfortable working rotating shifts, including nights, weekends, and public holidays.
  • Analytical and problem‑solving skills with initiative to resolve issues.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)
EA Personnel Registration Number: R23115805
EA License No.: 07C5771