Technical Support Manager (Based in Japan) | Up to $7k

on December 18, 2025

[Job ID: 1019105]

Responsibilities:

  • Serve as the primary technical interface for Japanese-speaking customers on product, quality, and technical matters
  • Facilitate communication between customers and internal teams, ensuring clarity and actionable outcomes
  • Provide technical recommendations and solutions to enhance product quality and support business growth
  • Strategise and propose solutions to bridge gaps in expectations between customers and the company
  • Support product presentations, demonstrations, and training in collaboration with Sales and Business Development teams
  • Coordinate with internal R&D teams for product development and evaluation
  • Work with QA teams to resolve product quality issues and perform local verification in Japan
  • Manage local regulatory testing and certification for product importation and commercial supply
  • Arrange business meetings for visiting Sales and Business Development team members
  • Maintain and update technical documents and procedures for Japanese customers

Requirements:

  • Minimum 5 years of experience in a hardware-related technical role (e.g., technical support, field application, product development, or product marketing)
  • Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders
  • Minimum a degree in electronic engineering
  • Experience with NFC readers, payment terminals, or related components and services
  • Familiarity with IoT devices and systems
  • Strong academic background or solid fundamentals in electronics and circuitry
  • Excellent communication skills with the ability to convey information tactfully and bridge cross-cultural differences
  • Strategic thinker with strong problem-solving and analytical skills
  • Highly organised and capable of managing multiple tasks effectively

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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