Business Operations Analyst [$3.3k Basic | East]

on February 16, 2026

Job ID: 1470346

Job Summary:
Support business operations by managing offline channels, optimizing processes, and delivering data-driven insights to enhance overall operational efficiency.

Responsibilities:

  • Manage day-to-day operational activities across offline channels and support senior management with operational insights.
  • Conduct data analysis to identify trends, support decision-making, and resolve issues within operational projects.
  • Prepare reports, dashboards, and presentations for management and executive stakeholders.
  • Support operations strategy execution, market research, and development of business proposals.
  • Provide data-driven sales reports to support sales strategy planning.
  • Monitor store performance, KPIs, and compile sales-related commission, incentive, and reimbursement data.
  • Assist in new store openings/closures, new product launches, and events coordination.
  • Co-manage Brand Ambassadors, including rostering consolidation and sales data updates to agencies.
  • Maintain strong working relationships with external vendors and agencies.
  • Negotiate operational expenses with external vendors and ensure compliance with contractual requirements.
  • Work with internal stakeholders and legal teams to ensure fulfilment of contractual obligations.
  • Review existing processes, identify inefficiencies, and recommend improvements for cost and operational effectiveness.
  • Oversee operational permit applications, clearance, and renewals including airport passes.
  • Manage administrative matters such as invoice processing and payment coordination.
  • Collaborate effectively with internal teams and adhere to operational standards, procedures, and compliance requirements.

Requirements:

  • Minimum 1–2 years of relevant experience in business analysis, preferably within FMCG retail or travel retail sectors.
  • Proficient in Microsoft Office applications, particularly Excel (formulas, pivot table, Power Pivot), data management, and PowerPoint for presentations.
  • Ability to independently create reporting templates from scratch.
  • Strong adaptability and ability to handle new challenges with accuracy and agility.
  • Experience with Power BI for data presentation is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.  

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EA Personnel Name: Voon Jie Ying
EA Personnel Reg. No.: R1872434
EA Licence No.: 07C5771

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